PRODUCT RELATED
What purity level do your peptides have?
All our peptides are synthesized to achieve a purity level of at least 95%, as verified by HPLC and mass spectrometry analysis. We ensure rigorous quality control to guarantee that our products meet the highest standards for research purposes.
How should I store the peptides upon receipt?
We recommend storing peptides at -20°C for long-term storage. For short-term use, peptides can be stored at 4°C. Always keep peptides in a dry and dark environment to maintain their stability and integrity.
Can I get a custom peptide synthesized?
Yes, we offer custom peptide synthesis services. Please contact us with your specific requirements, and our team will provide you with a quote and estimated delivery time.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team with your order details to receive a customized quote.
PAYMENT RELATED
SHIPPING & DELIVERY RELATED
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1 business day. Standard shipping within Europe usually takes 3-5 business days, while international shipping can take 7-10 business days.
Do you ship internationally?
Yes, we ship our products worldwide. Please note that international shipping times and costs may vary based on the destination and local customs regulations.
How can I track my order?
Unfortunately at this moment we can not offer tracking for orders. You will however receive a confirmation email once your order has been shipped.
What should I do if my order is delayed or lost?
If your order is delayed or you suspect it has been lost, please contact our customer support team. We will investigate the issue and resolve it as quickly as possible.